Every company no matter the size should strive to provide top-level customer service. Doing so, and doing it better than everyone else, will set you apart from the rest of the pack. For the smaller guys out there with fewer financial resources at hand this can pose a problem. People cost money. Let’s just say the SME’s and early stage startups are at some disadvantage compared to the bigger players out there.
Welcome ViClone and it’s new product ViCloning. Described as a digital lovechild between Siri and Live Chat, ViCloning, which is just exiting public beta, is enabling over 200 million SME’s around the world to provide round the clock (yep that’s 24/7, 365 days) automated customer service in a super interactive, easy to use and affordable way. Playing the virtual agent, “ViCloning” allows small business to scale like enterprise where size of teams and timing is not and issue. According to the enigmatic CEO of ViClone, Alexander Malov, “viCloning levels the playing field between small businesses and the enterprise by commoditizing the virtual agent technology allowing millions of small businesses around the world scale beyond time, location and size limitations”. Evening the odds for the underdogs, ViClone has developed a technology that is easy to configure and to deploy. It’s about time!
With over a decade of experience in the sector of artificial intelligence and virtual agent applications, the team at ViClone is providing cost effective solutions to intricate problems while making your business more amazing and your customers happier. “viCloning is simple. It doesn’t require IT skills, and only takes five minutes to setup. It’s the first intelligent virtual agent solution that can be easily self-managed” says Alex. Just check out this video to see how simple it really is.
ViClone isn’t just enhancing the customer experience and preventing complaints, it’s also saving the business lots of dosh. Think about the cost that goes into maintaining a full-blown customer service team that could potentially serve clients 24/76, 365 days of the year, all over the world. Expensive ya? ViCloning will deal with your customers issues in over 35 languages while learning after each enquiry to be able to provide customers with a better solution the next time round. “The questions customers ask, and how they ask them, are an invaluable insight,” explains Alex. As these automated systems become smarter and smarter, the need for constant human interaction becomes less relevant. Having your query answered in the most effective, efficient and timely manner is fundamental, well at least for me. ViCloning also provides its customers with a comprehensive real-time analysis, which allows them to understand their customer needs better.
ViCloning is an innovative solution that is a direct response to a customer driven demand and evolving market conditions. Customer preferences are shifting towards self-service solutions that help save their time. According to a Gartner report, 70% of customers demand that a company’s website offers self-service support. Customers are tired of waiting for a live operator whether on the phone or live chat — they want answers immediately. A LivePerson survey found 71% of customers demand answers within five minutes, and 33% immediately. A highly interactive self-service solution such as viCloning is an interesting option for companies, big and small, to provide immediate answers to existing and potential clients around-the-clock.
More than 150 companies have signed up for viCloning. Including, multinationals such as Telefonica as well as smaller companies such as Zyncro and Maptive.
ViClone recently closed a second round of funding to the tune of €1MM from the CDTI and are looking to raise a further €3MM to allow them to develop more languages and to expand more aggressively internationally.
If you’re looking for true 24/7 customer service agents that don’t sleep, have smoking breaks or get ill then I would recommend trying out ViCloning. As Alex says, “viCloning is incredibly scalable and can easily grow with companies as they transform from a humble startup to a large corporation”.
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